Matravo Terms of Use

1. Operator and scope

1.1 Matravo is operated by Fusapp OÜ, an Estonian company, registry code 17058392, registered address Harju maakond, Tallinn, Mustamäe linnaosa, Meistri tn 6, 13517, Estonia. Its VAT number is EE102773934. In these terms, “we” means Fusapp OÜ; “Company” means the business using Matravo; and “user” means an individual acting for that Company.

1.2 These terms govern the Matravo website, web portal and mobile apps, and the platform services included in the Company's plan. Matravo connects businesses procuring and supplying construction and landscaping materials. The platform service agreement is between Fusapp OÜ and the Company. A purchase agreement between a buyer and a supplier is a separate agreement between those businesses.

1.3 The person accepting these terms for a Company must have authority to bind it. Users must be at least 18 and use the service for business purposes. The Company must ensure that its authorised users follow these terms. A business-use designation does not remove any protection that applicable law makes mandatory.

2. Agreement, plans and document priority

2.1 The version presented for acceptance governs the Company's platform agreement. Review the terms and the relevant plan or order details before accepting them. A visit to a marketing page alone does not place a paid subscription order. A saved acceptance or order record does not give a person authority that the Company has not granted.

2.2 Mandatory law takes priority. A specifically negotiated written agreement with Fusapp OÜ takes priority for matters it expressly addresses. The plan and checkout details confirmed for a subscription govern its price, billing period and included allowances. These terms govern the remaining platform relationship. Marketing descriptions do not override a confirmed order or expand the plan's limits.

2.3 The Matravo website privacy notice covers this information website. Portal and app processing requires separate privacy information. Reading or accepting a notice does not give blanket consent to advertising, analytics, international transfers or every use of personal data. A separate partner or affiliate agreement governs participation in that programme.

3. Accounts and company authority

3.1 Provide accurate account, company and verification information, keep it current and submit only material you are entitled to provide. Protect credentials, use individual authorised access and notify support or [email protected] of suspected misuse. Do not share another person's account or bypass company permissions.

3.2 The Company manages its authorised users and internal authority. A platform role permits the technical actions assigned to it; the Company must also ensure that the person making a commitment has the necessary business authority. We may request proportionate information to verify the Company, authority or suspicious activity. A verification or approval status is not a guarantee of a company's creditworthiness, product quality or contractual performance.

4. Requests, offers and purchase commitments

4.1 A request for quotation invites supplier offers. Creating a draft, viewing an offer or exchanging a message does not by itself constitute a Matravo order confirmation. Users remain responsible for any commitments they expressly make in correspondence or a separate agreement.

4.2 Before submitting or accepting an offer, check the specifications, quantities, units, currency, taxes, validity period, payment terms, delivery terms and attachments. A supplier submitting an offer makes it available for acceptance on its stated terms during its stated validity, subject to any express conditions in that offer.

4.3 When an authorised buyer accepts an entire offer through the platform's acceptance action and a confirmed order is recorded, that action records the buyer's acceptance of the supplier's offered terms. Approval of a split allocation does not by itself record a confirmed order. An issued split order is recorded as confirmed only after the supplier confirms that order or, where the supplier proposes a change through the order-change process, the buyer accepts that proposal. These actions are intended to conclude the relevant purchase agreement between the buyer and supplier, subject to any separately agreed conditions and mandatory law. Check the recorded outcome; an unsuccessful action or a pending status is not confirmation.

4.4 “Confirmed” records commercial agreement; it does not establish that goods have been paid for, manufactured, inspected or delivered. “Completed” in the request workflow does not certify physical performance. The parties must separately document any required specifications, compliance evidence, delivery, acceptance, warranty and payment arrangements.

4.5 The buyer and supplier are responsible for their purchase agreement, including product suitability, applicable safety and construction requirements, import/export obligations, delivery, taxes, payment, returns and disputes. Fusapp OÜ provides the platform and is not the seller, buyer, carrier, insurer or escrow provider for that purchase. This allocation does not exclude responsibility for our own platform obligations or any liability imposed by law.

5. Access, fair dealing and permitted use

5.1 Access depends on company permissions, verification requirements and the applicable plan. Do not attempt to expose competing offers, bypass company or conversation boundaries, manipulate awards, impersonate another business, evade restrictions or misuse information obtained through the platform.

5.2 Do not submit unlawful, fraudulent, infringing or materially misleading material; threats, harassment, discriminatory abuse or sexual exploitation material; malware; or unsolicited bulk messages. Do not attack, overload, scrape restricted information from, or interfere with the service. Authorised integrations remain subject to the permissions and limits applying to the account.

5.3 Keep information relevant to the business interaction. Do not upload passwords, full payment-card details or unnecessary personal or confidential information. Do not use another company's private documents, quotations or contact details for unrelated solicitation or disclosure.

6. Content, intellectual property and confidentiality

6.1 You retain the rights you hold in submitted content. You confirm that you have the permissions needed to submit it and make it available to the intended participants. You grant Fusapp OÜ a non-exclusive licence to host, reproduce, transmit, display and, for the relevant service features, translate or format that content only as needed to provide and secure Matravo, handle support or abuse reports, and meet applicable legal obligations. Service providers may perform those operations for us within that scope. This does not transfer ownership or grant a general right to use private content in public advertising.

6.2 The licence lasts while the content is needed for those purposes. Where a specific record must lawfully remain after account closure, its continued use is limited to that reason. This licence does not replace any required legal basis, information, consent or transfer safeguard for personal data.

6.3 Non-public business information received through the platform may be used only for the relevant procurement, supply, administration or dispute-handling purpose. Protect it with reasonable care and disclose it only to people who need it for that purpose and are subject to appropriate confidentiality duties. This restriction does not cover information lawfully public, already lawfully known, independently developed, or lawfully obtained without a confidentiality duty. A legally required disclosure is permitted; where lawful and practicable, notify the affected party first.

6.4 Matravo software, branding and platform materials remain the property of their respective rights holders. Your access licence is limited to authorised use of the service. No right to copy or resell the platform is granted.

7. Reporting, blocking and moderation

7.1 Report abusive or unlawful requests, offers or messages through the available report control or [email protected]. Identify the content or relevant reference, explain the concern, and provide information reasonably needed to assess it. Reports should be made in good faith. Use available block and unblock controls to manage unwanted contact. Blocking does not itself cancel a company order, remove every shared business record or erase another person's account.

7.2 We use automated screening of relevant submitted text and images, reports and authorised human review to identify harmful material and investigate misuse. Depending on the issue, we may reject a submission, restrict its visibility, remove content, limit a feature or suspend an account. We consider the seriousness, context, repeated conduct and rights of those affected. Screening can make mistakes and is not a guarantee that all harmful material will be detected.

7.3 Where a restriction affects you, we explain the relevant reason and scope and provide a way to seek review, except to the extent disclosure is prohibited by law. The explanation may protect other people's personal data or sensitive security details while providing sufficient information to understand and challenge the decision. You can request human review through [email protected], quoting the decision or content reference and explaining the error. We assess relevant additional information and correct a decision where warranted. This procedure does not restrict access to competent authorities or courts.

8. AI assistance, translation and external services

8.1 AI assistance may help draft or translate text where the relevant feature is available. Automated company pre-checks may also be used where that feature is available. Outputs can be incomplete or inaccurate. Review them before using them in a quotation, order, safety decision or other commitment. AI output is not a certification, engineering assessment or professional advice.

8.2 Submit only information needed for the feature and which you may lawfully share. Provider processing must be covered by applicable privacy information. Connecting an external assistant or service requires the relevant permission; its own terms may also apply. A connection does not expand the user's company authority or remove Matravo's access rules. Contact support to challenge an incorrect company assessment or request review.

9. Subscription charges and payment

9.1 Matravo charges for platform plans and allowances shown before purchase. It does not charge a transaction commission on the purchase price agreed between buyers and suppliers. This does not mean that every platform feature is free or unlimited, or that participation in a separate referral programme has the same terms.

9.2 Subscriptions are purchased on the web, not within the mobile apps. Stripe processes the platform subscription payment. The selected plan, price, currency, billing interval, applicable taxes and any disclosed renewal terms are those confirmed in the order. Provide accurate billing and tax details. A displayed currency or VAT registration number does not by itself determine the tax treatment of a particular customer.

9.3 A recurring subscription renews for the disclosed billing period unless we receive a valid request to cancel renewal before that period begins, as described in section 10.1. A one-off or time-limited grant is not converted into a recurring paid subscription merely by these terms. A new paid commitment or plan change requires the relevant authorised action and disclosed charges. Additional seats, allowances, upgrades, credits or prorations are not implied unless offered and confirmed.

9.4 Charges already validly incurred remain payable. If payment fails or is overdue, we may restrict paid features after notifying the Company and giving a reasonable opportunity to resolve the issue, unless urgent action is justified. We do not collect the buyer's payment for goods on behalf of the supplier through these subscription terms.

10. Cancellation, refunds and billing disputes

10.1 An authorised Company representative may request cancellation of renewal at [email protected], identifying the Company and the subscription or plan concerned. We verify the authority, confirm the effective date and stop renewal in accordance with the request. Unless an earlier termination right applies, a valid request received before the next renewal takes effect at the end of the current paid period. We retain the time we received the request; our later verification or processing does not make an otherwise valid and timely request late. If our processing delay causes a further renewal charge, we correct the related invoice and return the amount collected for that renewal. Charges validly incurred before the cancellation takes effect remain payable. Do not send card numbers or passwords.

10.2 Stopping use, uninstalling an app or deleting one user's personal account does not by itself cancel the Company's subscription. Personal-data rights remain available regardless of a billing dispute; see section 12.

10.3 Ordinary end-of-period cancellation leaves access for the paid period and does not automatically create a refund for that period or for unused allowances. This does not exclude a remedy for an incorrect or duplicate charge, our failure to provide the agreed service, a separately confirmed refund entitlement or a right required by applicable law. Raise billing errors with support, including the relevant invoice or transaction reference. We assess the facts and confirm the correction or reasons for the decision. These terms set no shortened deadline for exercising statutory rights.

10.4 If we discontinue a paid service before the end of the paid period for reasons other than the Company's breach, we refund the unused prepaid service period. Any termination settlement required by mandatory law takes priority.

11. Service availability and support

11.1 We provide and maintain the agreed service with reasonable care. Maintenance, faults, security measures and external dependencies may interrupt availability. We do not promise uninterrupted operation, a specified uptime percentage, guaranteed business results or a response-time service level unless separately agreed in writing. We aim to give notice of planned material interruptions where practicable and to address reported faults.

11.2 Support is available through Matravo support and [email protected]. Supplier warranties and disputes about goods remain matters for the trading parties; platform support can investigate a platform issue or misuse report.

12. Personal account deletion and company closure

12.1 Personal account closure and data erasure are separate from cancellation of a Company subscription. Visiting a deletion page alone does not submit a request or confirm erasure. The Matravo website privacy notice describes rights for website data only; it does not describe portal or app account deletion. Closing access does not itself confirm that all personal data has been erased. Lawful retention and completion are governed by applicable law.

12.2 Deleting your personal account does not erase other users' accounts, automatically cancel company services or extinguish a buyer's or supplier's obligations. Shared records are assessed for your personal information and any specific lawful reason to retain it. Being the last owner does not prevent acceptance of your personal deletion request. Company representation, subscription cancellation and any company closure are handled separately; no automatic transfer of ownership is implied.

12.3 An authorised representative may ask support to close the Company's service. Arrange a lawful copy of records the Company needs before access ends, or contact support about available access and records. We will not disclose another person's information without authority or promise unrestricted export of every record. This does not limit your individual data-protection rights, including access and portability where applicable under law.

13. Suspension and termination

13.1 The Company may end its platform relationship and cancel subscriptions as described above. We may restrict or end access for a material breach, fraud, unlawful use, a serious security threat or a binding legal requirement. Where the breach can reasonably be corrected, we normally explain it and allow a reasonable opportunity to correct it. Immediate action may be necessary for a serious or urgent issue. Reasons and review follow section 7 where applicable.

13.2 If we end a service for operational reasons unrelated to your breach, we give reasonable advance notice and apply section 10.4 to an unused paid period. Either party retains any right to end the agreement for good reason under applicable law.

13.3 Termination ends the relevant access but does not cancel a separate trading agreement, erase amounts validly due or remove an existing claim. Provisions needed to resolve those matters, protect confidential information and handle lawfully retained records continue only as necessary for their purpose.

14. Responsibility and mandatory protections

14.1 Each party is responsible under applicable law for its own obligations and conduct. We do not guarantee a counterparty's performance, the suitability of goods for a project or the correctness of user-provided information. These statements do not excuse a failure to provide the platform service we agreed to supply.

14.2 Nothing in these terms excludes liability for intentional wrongdoing, gross negligence, death or personal injury where such exclusion is prohibited, or any other liability or remedy that cannot lawfully be excluded or restricted. These terms impose no blanket indemnity, fixed monetary liability cap or general exclusion of all indirect losses. Causation, recoverable loss, mitigation and any remedy are determined under applicable law and any validly negotiated agreement.

15. Changes and notices

15.1 We may propose changes for changes in law, the service or its operation. We identify the revised version, explain material changes and give reasonable advance notice to the Company's registered contact. Where a change requires agreement, we obtain it; we do not backdate acceptance or rewrite an earlier acceptance record. Urgent changes needed for law or safety may apply sooner to the extent justified, with notice as soon as practicable.

15.2 We do not retroactively change an agreed purchase, impose an undisclosed charge or remove prepaid core service by posting new terms. Proposed renewal price or material subscription changes are communicated before renewal, with a reasonable opportunity to cancel. The Company can decline a proposed future paid period by cancelling renewal.

15.3 Keep the account's business contact details current. Send contractual notices to [email protected] or the registered address in section 1, identifying the Company and issue. We use the registered business contact or service notice channel for relevant communications. Mandatory rules concerning service or receipt of notices remain applicable.

16. Governing law and disputes

16.1 Estonian law governs the platform agreement between Fusapp OÜ and the Company, subject to applicable mandatory rules. This choice does not automatically select the law governing a separate buyer–supplier purchase agreement or remove personal-data rights.

16.2 First contact [email protected] with enough information for us to examine a platform dispute. This does not delay a time-sensitive remedy or prevent a complaint to a competent authority. If a dispute is not resolved, the courts having jurisdiction under applicable law may determine it. These terms do not impose mandatory arbitration or an exclusive foreign forum overriding protected rights.

17. Other provisions

17.1 A provision that cannot validly apply does not displace mandatory law. The remaining provisions continue to the extent permitted by law. A failure to enforce a right on one occasion is not a general waiver. Neither party may transfer the agreement in a way that unlawfully reduces the other party's rights.

17.2 The English and Turkish texts are intended to have the same meaning. If a discrepancy affects your understanding or obligations, contact support for a correction; neither version automatically overrides mandatory protections. These platform terms do not create a partnership, agency relationship or employment relationship between trading participants and Fusapp OÜ.